Thank you for the amazing care, compassion and love you showed my dad while he was on your service.  You had a special gift in working with him.  I knew that my dad was up, dressed, clean and comfortable every day.  Your staff also prayed and sang religious songs with him which really touched him and me.

I know that we definitely made the right decision in choosing Holy Family Hospice for many reasons; being faith-based made such a difference but even so I cannot say enough about your staff and the care they give.  One thing that really stands out in my mind is that no matter who was there, they always laid their hands on my dad which is such a loving and tender gesture.

Words cannot express our gratitude.

Karen M. and Family

Thanks for having us and taking the time to provide us with so many learning opportunities.

Sincerely,
LCCC Nursing Fundamentals
 

Thanks for teaching me the importance of serving.  It was very difficult for dad to be served.  Thanks for being patient with him and us as he struggled with his loss of independence.  Thanks for showing me through your care of dad.....that's what it's about....serving...loving....sacrificing; and it's worth it and it does make a difference!

Kimberly C.

Thank you for caring for my husband.  It has been a wonderful experience.  God bless each of you!

Mattie R.
 

Each of you have touched our hearts!  Thank you so very much for the loving, gentle and compassionate care that you gave our mother.  We are profoundly grateful for everything you did to make mom comfortable and lessen her pain.  Thank you also for comforting us, guiding us and praying for us through this difficult process.  You are ALL angels of God!

Naomi and Bonnie

On behalf of our whole family I would like to commend you and your staff for the wonderful and professional care my father received at St. Augustine.  The staff was excellent beyond words.

I have worked in a skilled facility for the last 30 years and have never seen the degree of support, empathy, sincerity and compassion that was shown my father.  Not only did the staff show my father tremendous care but also took our family into account.
 

12/11/10

Your gentle caring touch in my dad's last days meant the world to me and our entire family.  You have a gift - each and every one of you.  I feel blessed to have shared my dad with you.  You gave him dignity and us hope in the human race.  I will always be grateful for what you did.  My heart still aches and tears fall at the oddest moments when I think of my dad.  But it's your loving care that makes the loss less painful.

Fondly, Anne D.

Each and every one of you have been in my prayers and will continue to be for the rest of my days.  Helen loved living at the Towers.  You all helped create a home for my mother where she was loved and cared for.  Thank you and God bless your ministry.

Agnes

The hospice care my mother received is beyond words.  My brother and I did not expect my mother to decline as she did.  Her grieving my father's passing took away her will to keep going.  She was a strong woman when she had her health. 

I thank God for all who helped me through a very painful time.  The week that she passed, she told me that my dad was calling her name.  She passed away two days later.  Thank you for giving her a peaceful transition!

With love, Chris B.

I just wanted to express my thanks to all who participated in my mother's care while she was at St. Augustine's.  Having worked in healthcare for over thirty years, I appreciate all the challenges the work presents especially when it is a relative of one of your own employees.  The nursing staff was always responsive and caring even when she was having "difficult" days.  This also includes her therapy staff and social worker.  To quote my mother, "I feel very safe here".  Thank you so much for the great work you do.

Barb H.
 

5/27/10

Uncle Nate called to thank everyone who took care of his nephew, Will, during his intensive rehab stay at St. Augustine.  He said  everyone did such a good job and showed him lots of love.  He's doing really good and the family is very proud of him.  He will try to bring him for a visit in the next week.
 

5/13/10

My child is a former student at the St. Augustine Child Enrichment Center and I wanted to let everyone know what a fantastic job the teachers are doing.  When my son started kindergarten, I received numerous compliments on how advanced he was for his age.  I would like to extend my gratitude to the staff for the wonderful things they do for the children.  It's an excellent learning environment.

R. Daniels, Parent
 

Thank you for the exemplary care our beloved friend, Mary Jean, received, full of competence and compassion.  The nurses are a credit and striking asset to the St. Augustine Health Care Campus Family in their verbal communication and dedicated, competent, skillful nursing care.  Thank you for your nurses!! 

Susan and Marcia
 

Love, Pat R.
 

Sincerely, Don D.
 

Hello, my name is Laura Haring. I am the receptionist at St. Augustine Manor Child Enrichment Center. We have had Miss Tracy come to our center for quite a while now. I wanted to share with you an occurrence that happened on last Tuesday. Although, Tracy entertains us on Fridays normally, she came in on the Tuesday before Thanksgiving due to our closing on that Friday. She was with our preschoolers, when I had a prospect parent and grandparent come through the preschool room. The mother was looking to enroll her children in our center, but wanted to take a tour and get some information first. The grandmother accompanied her in this quest. The mother was happy to see our preschool kids having fun with the beautiful music.

We are pleased with our center and all that we have to offer children and parents, but Miss Tracy and the Beck Center programs add that special touch that not too many other centers have. Thanks to Miss Tracy and to the Beck Center for bringing enjoyment not only to us and our children in our center, but also to parents and grandparents just taking the tour!!:)
 

To Whom It May Concern:

On Friday March 12, 2010, I had the pleasure of observing a music therapy session conducted by Tracy Phillips, MT-BC, at St. Augustine Children Center in Cleveland.  The session, which was held with 3-5 year olds, left me utterly impressed.  I saw that music was a very valuable tool for teaching the children social, academic and motor skills.  I was most impressed with the young children’s attentiveness.  They were all well behaved, captivated by the music and happy to participate and follow directions.  It was also very nice to see their teachers partake in the session.  How marvelous it was to witness young children who were both attentive and well-mannered in a facility that obviously cared deeply about their long-term success.  Most of all, I enjoyed seeing how music therapy was an effective way in motivating the young students to operate at their very best.   Thank you for allowing me to observe such an exciting and inspiring group!

Kindly, Jaclyn B
 

With deep gratitude,
James and Sandra Kerrigan
Shirley and Ed Libbey
John and Rosemary Eyerman
 

Dear Brigid and Nancy,

I wanted you both to know how much I appreciated the care and kindness my father (Frank Kocurko) received while staying at St. Augustine Towers.  Many times the two of you and other staff went well above and beyond expectations.

It seems Frank is "rounding third and heading home," as the late Casey Coleman used to say.  Hopefully my dad will continue to receive great care and kindness at his next stop.  Please make my feelings known to all staff, especially the nurses and Anita, the former director who also was so very kind towards my dad.

Sincerely,
Tom Kocurko
 

1/12/2010

It has been two weeks now and I can’t describe our loss of Brittany.  But when Kathy, Lexi and I look back at Brittany’s days at St. Augustine, we cannot be more happy.  The nurses, technicians, aids and doctors were truly wonderful to work with.  It is difficult for us to visit St. Augustine’s at this time but we hope time heals our open emotions and we can visit in the future.  I would like to thank everyone who helped Brittany recover to the extent she did.  I think the only words I can use is “Love” and God’s miraculous mystery.  It appears to us that Brittany touched many lives and we wish to say to you that you truly touched our lives too.  We also would like to thank everyone who supported us at our time of loss and wish everyone the best.

Please stay in contact as Kathy, Lexi and I believe you are a part of our family.

God be with you,
Dennis, Kathy & Lexi Moir
 

My mom, Regina, Malarek, was in St. Augustine Manor for rehabilitation after falling and fracturing her pelvis.  She stayed for about a month and was discharged right before Thanksgiving in 2009.  We are writing to let you know how pleased we were with so many of the staff.  She was on the fourth floor where Anne ran a very tight ship, always knowing what was going on and making sure things were getting done properly.  Renata, her nurse, had an especially great attitude to help and keep us informed at all times.  Gayle and Robin were also very good.  The aides, especially Yolanda, Berrie and Robert, were so kind and helpful.  Marcie and Chris were administrative back-up and Mary in P/T was a favorite of my mom’s.  I’ve forgotten the name of her O/T lady, who was also wonderful.

There were challenges along the way – several infections, fevers, diarrhea and CHF.  But the bottom line is that she recuperated and moved on.  In these tight financial times it is not easy to run this kind of facility and the people you have are quite wonderful.  Just wanted to say thank you and make this  donation.  Please use it as you see fit but it would be nice to see it used for the staff on the fourth floor, if possible.

She was also living at St. Augustine Towers in 2009 and we were also very, very pleased with everyone there.  We sent a separate check and letter to Brigid, thanking her, Nancy, Kathy and so many of the staff at that facility.  They were all so kind and caring.

Getting old is no fun but St. Augustine Health Campus certainly made my mom’s experiences better with their caretaking, expertise and attention.

Thank you and God Bless You All,
E. Miller
 

The family of Robert Blaseg would like you to know that our deepest gratitude goes out to the staff of St. Augustine for the care they provided him in his last few days of life.  They provided not only quality care, but the compassion that should go with it.

The St. Augustine staff from nursing to admissions as well as the chaplain and support staff were outstanding and so appreciated by my family.  We feel St. Augustine Health Campus is one of the best facilities in our area.  You should be very proud of your staff and the services you provide.

S. Jackiewicz and the Blaseg Family
 

Just a few lines to thank your whole staff, who kept an eye on and looked out for our aunt, Millie Stepancik.  Since we were not that close by, it was nice to know others were...to be not only our eyes and ears, but her friend.  Thank you all.  God Bless.

Lee Ann B.
 

I just want to take a few moments to share with you, in writing, my satisfaction with the care that Charlie is receiving on 4 South.  Haifa manages the unit so well and I am very pleased with the direct care from Rick, Karen and the other nurses, plus from the technicians Lynne and Joy.  It is such a relief to know he is in good hands.  Jonathon has been most helpful when I've asked him for a favor.  What a great team on that floor.

But I especially want to write complimentary words about Ernestine Watson.  She seems to be Charlie's primary aide (excuse me if that is an incorrect title), and she takes special efforts in his care, as I'm sure she does with other patients.  She is kind and communicative with me and does her job without complaining.  I am glad I've had a chance to know her.

This has been a hard road for Charlie and for myself over the past 7 years.  But the dozens of people who give so much, make the facility seem like a home.  Indeed, I missed it early this year when Charlie was hospitalized.  I have shared with the 4 South folks that my bottom line for Charlie is to be kept Clean and Comfortable.  So far they are achieving that goal.  If he can be kept out of the hospital - that is even better.

This has been a hard year, too, for St. Augustine, with the concerns for loss of government support.  I hope the solutions you decide upon will be less a hardship and more of a discipline that is easy for staff and patients to embrace.

Please know that I am ever grateful for the mission and the environment of St. Augustine.

Sincerely
E.  King

P.S.  I so love the Healing Garden.  What an addition!
 

To the entire staff of the East Wing of St Augustine:  Thank You!  Thank You!  Thank You! 
For all that you are and all that you did for me while I was under your care.

Love - Peace - Joy,
C. Porter

Just wanted to take a minute to say “Thank You” for all you do to take care of my husband and all the “Resident Family” at the Manor and Towers.

We, my husband, Anthony, and I, have been in “The Family” for eight months now.  From the first day up in TCU until the present in 335D, Anthony has been taken care of by the most competent, caring, loving, heroic people I’ve ever met.  Sincerely, I love everyone in the facility from the 5^th floor to the Ground floor.  I know that Anthony and all the residents are safe and secure in your care.

A real sincere “God Bless You All” for working so hard to keep the ship afloat!  Our people cannot afford to be compromised in any way by a system who has proven to be intolerant of those who, to them, are a burden to society…the aged and infirm, the unborn, the poor and the homeless.  All are snickered at and held in low esteem.  What a travesty.  That’s definitely not the case in St. Augustine’s.  All the staff from all divisions are doing what they all do from their hearts.  I feel that as soon as I come in the building.  A deep love.  Thank you All!

God Bless in Jesus’ Name
Mary F (Anthony’s wife)
 

This is nothing but my way of saying "Thank You" to all of the wonderful folks who spend their days taking such good care of my dad and his brother.  Although all of the staff clearly bend over backw3ard to ensure that the residents enjoy the best quality of life possible, I would like to mention specifically you and Nancy on the admin. side, nurses Shalia, Anita, Dianne and Darren, who gave (GIVE!) such loving care to their changes and on the dining room and housekeeping sides, Carmen and Vince, Lisa and Elizabeth, and Connie, Bonnie and Whitney.

Thank you for the peace we always felt at St. Augustine Towers (Assisted Living).

Best regards to you all,
Tony K.
 

I cannot grasp the thought of leaving you all, nor can I stand the thought of knowing that you all won't be there every step of the way supporting me from kindergarten throughout high school and then into college.  You all have become part of my family and a part of me.  Throughout this journey I will take what I have learned from each and every one of you and apply it as though you were standing there watching over me.  I will say goodbye because as long as I am still alive and my heart is still beating, I will always know deep inside that this is not the end and that my second chapter has just begun.

Thank you all with heartfelt joy and tears,
The Pre-School Graduation Class of 2009 and their Parents
 

April 21, 2009

Mr. Pat Gareau, C.E.O.
St. Augustine Health Campus
7801 Detroit Avenue
Cleveland OH  44102

Dear Mr. Gareau,

I wish to let you know that my stay for five months has been wonderful. 

I wish to compliment the nursing staff for their high skills and professionalism, the nursing assistants for their professional care and the OT & PT departments for giving me the gift of walking and making sure I didn’t give up.  Everyone was wonderful.

There is no superlative in the English language that can describe the care I received.  Keep up the good work and God bless all.

Sincerely,
Charles Urich
 

Joe